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COVID-19 Information

NOTICE

On the order of the BC Public Health Officer, our office will re-open for Urgent and Emergency Procedures in a limited capacity on TUESDAY, MAY 19.  Click HERE to see what we are doing to keep everyone safe.

PLEASE NOTE THE FOLLOWING CHANGES TO OUR OFFICE PROCEDURES

  1. Please Call 250-495-2393 to verify or request an appointment.  Your appointment time(s) may need to be altered to facilitate the mandatory physical distancing requirement.
  2. Upon arrival for your scheduled appointment time, please call 250-495-2393 to inform us of your arrival and PLEASE WAIT IN YOUR CAR.  Our team will call you when your provider is ready for your appointment.  If you do not have a mobile phone, please let us know when confirming your appointment so we can prepare an area for you to wait.
  3. You are encouraged to wear a medical or non-medical mask for your appointment, because at times, physical distance may not be possible.  If you do not have one, we do have a few available, but are trying not to waste important PPE.
  4. PLEASE BE PATIENT with us, this is a new way of providing care for all of us, and we are doing everything to keep all our patients and our team safe during the pandemic.  There will be several protocols during your appointment that will be new to you, please know this is for everyone’s safety.
  5. If you are feeling unwell, please call us and we will reschedule your appointment.
  6. You will be asked several screening questions on the phone prior to your appointment; you will also be asked several screening questions again at your appointment and you will also be screened using a contactless thermometer.
  7. Virtually all dental appointments will require a TELE-DENTISTRY interview prior to your scheduled appointment with Dr. Bartsch and / or our assistants to ensure your appointment will proceed as planned and minimize the number of patient contacts in the office at one time.

CLICK HERE TO ACCESS OUR ONLINE WAITING ROOM FOR TELE-DENTISTRY

If  you are a patient of our practice and require emergency care, please call the office at 250-495-2393 for further instructions.

Conversely, you may click the following link to begin a Tele-Dentistry session with Dr. Bartsch.  Please note, Tele-Dentistry visits are available only Monday – Friday, from 8:30am – 4:00pm.  Depending on your needs, there may be a fee associated with a Tele-Dentistry meeting with the dentist.

General Information on COVID-19

In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.

Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.

We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.

 Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links:

Patient Information